SWORDFISH SERVICE MANAGEMENT MODULE

A dynamic service request form is available to all users to record their requests

All required information of user requests under a single interface

Automatic or manual assignment of service requests to appropriate users, based on multiple factors such as service type and urgency

Customize service requests dependencies on each application by adding different types of fields relevant to the context of the application

Generate complete and detailed reports and apply performance metrics such as KPIs

Create ad-hoc reports on the service request management lifecycle

Reports can be exported and kept in file for reference