VALUE ADDED SERVICES AND SLA

Obrela’s MCD Products provide customers with a comprehensive managed security solution that includes a range of operational security and service elements. These elements are typically subject to an SLA, ensuring that customers receive the highest levels of support, service, and performance.

  • SUPPORT SERVICES

    SUPPORT SERVICES

    Assistance with resolving technical issues or problems that arise with the managed service. Troubleshooting, root cause analysis, and problem resolution. SLA specifying the level of support provided, including hours of operation, response times, and escalation procedures.

  • HELP DESK SERVICES

    HELP DESK SERVICES

    Single point of contact for customers to request assistance with the managed service. Information, assistance with configuring or using the service, and support with resolving technical issues. SLA specifying hours of operation, response times, and escalation procedures for the help desk.

  • REPORTING SERVICES

    REPORTING SERVICES

    Regular updates on the performance and status of the managed service. Metrics and analytics to help customers understand how the service is being used and where improvements can be made. SLA specifying the frequency and format of reports, as well as any specific metrics or analytics provided.

  • VALUE-ADDED SERVICES

    VALUE-ADDED SERVICES

    These value-added services help customers get the most out of their managed service, by providing them with the assistance, information, and insights they need to use the service effectively and efficiently. With Obrela’s MCD Products, customers can be confident that their security is in good hands.

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SOLUTIONS

  • MANAGED DETECTION & RESPONSE

    Turnkey threat detection and response service that helps our clients manage operational risk and significantly reduce the mean time to detect and respond to cyberattacks.

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  • MANAGED RISK & CONTROLS

    An umbrella of solutions that enable clients to effectively manage and orchestrate various aspects of cybersecurity such as governance, risk, compliance, and operations.

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  • ADVISORY SERVICES

    Obrela's portfolio includes a wide range of Advisory Services, led by a team of highly skilled and certified cybersecurity experts. These services are designed to enhance an organization's resilience to cyber threats, leveraging our global expertise and a strong focus on business objectives.

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